Return Policy
Returns
All sales are final. Returns will only be accepted if both of the following conditions are satisfied:
- The return packaging is postmarked within seven (7) days of the postmark date on the initial package(s) you received from us; and
- The item(s) you received are returned to us in the original packaging and are unopened. All returns are subject to a 15% handling fee and a disposal fee.
The disposal fee will vary based on the quantity and item(s) returned. If your return is accepted, we will issue a refund of your purchase price, less handling and disposal fees.
We will not accept any return(s), nor will we refund any portion of the purchase price if the original packaging (packaging in which the item(s) arrived) has been opened, damaged, or altered in any way.
To initiate the return process, send an email to info@genxterpenes.com advising of your return request and your order number in the subject line of the email. Please also include any tracking information for the return package in the body of the email.
Ship the returned item(s) to:
Gen X Terpenes
Attn: Sales Dept.
63 Via Pico Plaza Suite 447
San Clemente, CA 92672
You are responsible for all return shipping costs. We assume no responsibility or liability whatsoever for product returns while in transit from you to us. All product returns must be shipped in full compliance with IATA, DOT 49CFR, and all other applicable regulations. We strongly recommend return shipments via a local hazmat shipping provider.
If you have any question(s) regarding the above, please email your question(s) to info@genxterpenes.com
Refund Policy
All sales are final. No refund requests will be accepted after your order has been *fulfilled. Your order shall be considered *fulfilled upon completion of both of the following
conditions:
- The order has been packaged for shipment; and
- We have printed a shipping label for your package.
Only refund requests *received before your order has been *fulfilled will be accepted. *Received. All refund requests are *received at the time of transmission of your email.
To initiate a refund request, send an email to info@genxterpenes.com advising of your refund request and include your order number in the subject line.
If you have any question(s) regarding the above, please email your question(s) to info@genxterpenes.com
Exchanges and Shipping
All sales are final. If you receive a damaged or defective item from us, please notify us by sending an email to info@genxterpenes.com advising of your replacement request and include your order number in the subject line. In the body of the email, please provide:
- The number of damaged or defective item(s) received;
- A brief description of the condition in which the item(s) arrived; and
- Any tracking information for the return package to us.
If possible, please attach a picture of the damaged or defective item(s) to the email.
Please ship the damaged or defective item(s) to:
Gen X Terpenes
Attn: Sales Dept.
63 Via Pico Plaza Suite 447
San Clemente, CA 92672
If you are shipping an item over $75 back to us, we strongly recommend purchasing shipping insurance and shipment with tracking information. We assume no responsibility for items shipped to us in connection with a replacement and/or exchange request while in transit.
You are responsible for all return shipping costs. All item(s) must be shipped back to us in full compliance with IATA, DOT 49CFR, and all other applicable regulations. We strongly recommend shipping via a local hazmat shipping provider.
If you receive a replacement item, the package will include an invoice for any return shipping costs incurred by us and payable as indicated on the invoice. Delivery dates for replacement items will vary based on your location.
If you have any question(s) regarding the above, please email your question(s) to info@genxterpenes.com
